Refund policy

This policy covers Premium on synym.com, run by Ashfield Technology GmbH, Stockerstrasse 8, 8002 Zürich, Switzerland. Premium is sold by our online reseller Paddle.com, the Merchant of Record for all our orders, so refunds are paid by Paddle to the card or account you paid with.

14-day money-back guarantee

If you’re not happy with Premium, for any reason, you can ask for a refund within 14 days of any payment, whether it’s your first payment or a renewal, monthly or yearly. You’ll get that payment back in full, including any tax charged on it. No questions asked.

When a payment is refunded, the Premium it paid for ends, and the subscription is cancelled so you aren’t charged again.

How to ask

• Use the link in the receipt Paddle emailed you, or look up your purchase at paddle.net; or
• email us at hello@synym.com with the email address you paid with, and we’ll arrange it with Paddle.

Refunds usually reach you within 5–10 working days, depending on your bank.

Cancelling

You can cancel at any time from Account → Manage or cancel subscription. Premium then lasts until the end of the month or year you’ve paid for, and you won’t be charged again. After the 14 days, a payment isn’t refundable, but cancelling stops all further payments.

Your rights

This policy doesn’t take away any rights you have under the law where you live, including the right to a remedy if Premium doesn’t work as described. See also our terms of use and Paddle’s buyer terms.

Last updated 30 October 2026.